In addition I also added 1 non Hue power switch (that is HomeKit enabled). I purchased a Hue kit three weeks ago and linked it to HomeKit. Any suggestions? 2. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. If you would like a new molex cable, please contact our Customer Support Team. Why are my lighting settings blocked in NZXT CAM? … You cannot connect both LED strips and RGB fans on the same channel. Help Can I control more than one hue + in my system and how can I designate which hue + is what? If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. Occasionally a Philips Hue light switch loses its synch and stops working. Make sure your hue bridge is connected directly to your router and bypass any switches. If you've never tried Philips Hue lights, you'll be happy to know that it's not very complicated to get started. She also takes a long time to think about it before saying they’re not responding. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says “sorry, kitchen is not responding” but then the lights will turn on anyway. Enter serial number of the hue bulb you’re trying to connect. This number can be smaller with interference from walls and other wireless devices. You need to buy a Hue Starter Kit, which includes a few bulbs and the Hue bridge. Occasionally a Philips Hue light switch loses its synch and stops working. If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. Sometimes a device will respond from the manufacturer's app when not responding from the Home app. Repeat this method to reset your bulbs. HUE lights not responding properly (Homeykit) Hannes85 Member. 3. … The Hue lights will work great for a short time in the Home app (few minutes – few hours) before going to a "not responding" status. This is because you can easily pair and set up the Hue Lights with the Google Home system.. Ry Crist March 13, 2015 1:04 p.m. PT HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. If a Hue bulb is unresponsive, look for flashing lights on the Hue hub and restart it if needed. If found just assign it to your room again and it should work as intended. However I'm having major problems with the Home app. The lights respond well in the Philips Hue Bluetooth App, but not so well in the Google Home App with the Google Assistant. Go to the Philips Hue mobile app and confirm you're able to control your lights via the Philips Hue mobile application. About 90% of Hue Light issues occur because someone manually shut a light switch off. Can the LED strip that comes with the original HUE work with the HUE+? HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Check if all the strips are properly aligned. How to Resolve Hue Lights Not Responding to Google Home? The lights themselves will almost certainly work manually; if they don’t, the bulb probably needs to be replaced. General Discussions. The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. You can contact the Customer Support Team for a replacement controller. Your email address will not be published. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. To do this, exit out of CAM and unplug all the strips from the HUE+. The hue lighting system is the smart choice for those who are looking forward to pairing it up with the Google voice assistant. If any of the light does not light, then you need to reconnect the bridge again. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. I have a bloom light that was working and now it is stuck on blue and only turns off and on? Bulbs must be within 40 to 60 feet of the bridge. If your lights don't appear, force close the Google Home app and try again. The same thing happens if you ask her to turn them off. fixed : Philips HUE lights not responding after upgrading to HUE Bridge. The Osram lights are all working correctly?? As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. The second light means it is successfully connected to a network. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. Can I add more than 4 strips of LED’s to my hue +? Posted on 31-01-2020 by MacManus.nl. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. Make sure that your hue bridge lights are solid and not flashing. You can use a Hue dimmer without a bridge to reset bulbs. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. 50% of the time, it says the bridge and hue are not responding. Hello I just got the Philip hue, and I love it. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. B) Set up Alexa for Bluetooth-controlled smart lights 1. Then plug one strip into the HUE+, and start CAM. The first light means the bridge is receiving power. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. Check that you are using only NZXT LED strips or AER RGB fans. Change the channel and make sure your lights are on while doing this. June 2018 edited June 2018 in Devices. Seems all the Hue bulbs are not changing color, I also have the BR#) bulbs that are not changing color also? Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. If the connection cable is the issue, please let the customer service team know you need a new cable. 2. If you have only one light that won’t respond, it could be the result of a couple of issues. When I … Bridge Too Far Away From bulbs Also where can i purchase more of these LED strips? The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. The third light shows that your bridge has internet connectivity. The molex cable is what powers the light on the strips. Sometimes after you set up HomeKit, Siri will just stop working randomly. Be sure that the SATA power is properly connected as it is what provides power to the LED strips. Community Playground. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. In order to troubleshoot connections with your hue bridge, there are a few things we check first. Check and see if the strip appears in CAM and the LEDs can be controlled. Tap on Help icon (question mark) on top right corner. You can try using a different SATA power connector on your power supply to see if the port on the power supply is working correctly. I got a new A19 bulb and it will not change color? These are the main reasons as to why your Hue light bulb is not responding. If you find that bulbs furthest from the Hue Bridge aren’t working… If you are using any extension cables check those as well. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. Troubleshooting Hue Lightbulb Not responding. all, getting the hang of homey and I love the way flows make me feel Like I am only limited by my own imagination. Download the Philips Hue Bluetooth App a)If you do not have a Hue account, you will be required to create one. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. Google Home has become one of the main gadgets in today’s world. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch). Can anyone help? Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. The fourth light shows that the Hue app has control of the lights. Make sure to have only LED strips OR RGB fans connected on each LED channel. Make sure that the molex is properly connected. mzpost August 18, 2019, 12:22pm #1. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. You can try using a different molex on your power supply to see if the port on the power supply is working correctly. The fourth light shows that the Hue app has control of the lights. Check the switch I'd hate to constantly go through the steps above because this problem occurs 3-4 times a week. Siri Not Working. If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account. I've been through the forums and it seems like they are temporary fixes. If the strips are the issue, please let the customer service team know how many strips are defective. Then select your bridge by clicking the ‘i’. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. The Hue light is now added. The serial number is printed on the bottom part of the hue bulb. I can use the names of the individual bulbs, but nothing else. The arrow on the connection cable should be pointed to the +5V on the strip. Repeat this for all the strips. Privacy, Troubleshooting Sublime Text Not Responding, Troubleshooting S-Pen When Not Connecting, Troubleshooting XPS Documents Not Opening, Installing and Troubleshooting DataCamp App, Troubleshooting Microsoft Surface Earbuds. 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